816 Privacy Policy — User Information Protection
This document explains how the 816 platform collects, uses, stores, and protects the personal information of Malaysian users. We are committed to safeguarding your privacy and complying with Malaysia's Personal Data Protection Act 2010.
Effective date: 1 January 2026. This policy is subject to updates from time to time.
816 takes the privacy of every user who registers and uses our services seriously. This Privacy Policy is designed to give you a clear picture of what information we collect, why we need it, how it is protected, and the rights you have as an 816 platform user in Malaysia.
By registering or continuing to use 816, you consent to the collection and use of your information as described in this policy. If you do not agree, please stop using the platform and contact us to request account deletion.
1. What Information Do We Collect From You?
Account Information
During registration, we collect information you voluntarily provide, including your username, email address, phone number, and date of birth. This information is required to verify your identity, confirm your eligibility to use the platform (minimum age 18), and manage your account securely.
Device & Browser Information
The 816 platform automatically records technical information when you access our website, including your IP address, browser type, operating system, screen resolution, device language, and session timestamp. This information is used to detect unauthorised access and optimise how the platform displays on your device.
Payment Information
When you make a deposit or withdrawal in Malaysian Ringgit (RM), we record transaction details such as your chosen payment method (FPX, Touch 'n Go eWallet, or bank transfer), transaction amount, timestamp, and transaction status. We do not store your full bank card number or banking password directly on our servers.
Usage Data
We collect data on how you use the platform — games played, login frequency, session duration, betting history, and interactions with platform features. This data is aggregated and used solely for service improvement purposes.
2. How Do We Use Your Information?
Information collected by 816 is used solely for legitimate and necessary purposes, namely:
- Account management: Processing registrations, verifying identities, enabling secure login, and managing your account settings.
- Transaction processing: Processing MYR deposits and withdrawals, verifying payments, and maintaining accurate financial records.
- Security and fraud prevention: Detecting suspicious activity, preventing unauthorised access, and protecting your account from misuse.
- Platform improvements: Understanding how users interact with 816 to improve the interface, performance, and overall experience.
- Service communications: Sending important account notifications, policy updates, security information, and customer support responses.
- Legal compliance: Fulfilling legal obligations imposed by Malaysian authorities, including anti-money laundering requirements.
We do not use your information for third-party marketing without your explicit consent.
3. Use of Cookies & Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit the 816 platform website. They help us recognise you within an active session and across return visits, as well as remember your preferred settings.
Types of Cookies We Use
- Session cookies: Automatically deleted when you close your browser. Used to maintain your login status during an active session.
- Persistent cookies: Stored on your device for a set period. Used to remember your language preference and display settings.
- Security cookies: Helps detect unauthorised login attempts and protect your account from unlawful access.
- Analytics cookies: Collecting anonymised usage data to help us understand how the 816 platform is used and where improvements are needed.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality and performance of the 816 platform on your device.
4. How Is Your Data Stored and Protected?
Data Storage
816 platform user data is stored on secure servers with strict access controls. We retain your personal information for as long as your account is active or as long as necessary to fulfil our legal obligations. When an account is closed at the user's request, identifiable personal data will be deleted or anonymised within a reasonable timeframe, except where data must be retained for legal purposes.
Security Measures
The 816 platform uses multiple layers of protection to keep your information secure:
- SSL/TLS connection encryption for all data transmitted between your browser and our servers.
- User passwords are stored in an unreadable format using cryptographic hashing.
- Internal access controls ensure that only authorised personnel can access user data for legitimate support purposes.
- Continuous security monitoring to detect threats or unusual activity on our systems.
While we maintain robust security measures, no digital system can be guaranteed 100% secure. We encourage you to keep your password confidential and log out of your account after each session, especially on shared devices.
5. Is Your Information Shared With Third Parties?
816 does not sell, rent, or trade users' personal information to any third party for marketing purposes. Your information may only be shared in the following limited circumstances:
- Payment service providers: Transaction information is shared with approved payment providers (such as FPX processors and digital wallet operators) to facilitate RM deposits and withdrawals. These providers are bound by strict confidentiality agreements.
- Legal requirements: We may be required to disclose user information to Malaysian government authorities when mandated by law, court order, or a valid directive from a law enforcement agency.
- Technical service providers: Third-party providers that assist us in operating the platform (such as server hosts and analytics service providers) may have limited access to data needed solely to carry out their technical functions. They are not permitted to use that data for any other purpose.
In all instances of data sharing, we ensure that recipients are subject to appropriate privacy controls and use the data solely for the stated purpose.
6. Your Privacy Rights & How to Contact Us
User Rights
As a registered 816 platform user, you have the following rights regarding your personal data:
- Right of access: You have the right to request a copy of the personal information we hold about you. Requests can be submitted through the customer support channel in your account.
- Right to rectification: If any information we hold about you is inaccurate or out of date, you have the right to request a correction. Some basic details can be updated directly in your account settings.
- Right to erasure: You may request the deletion of your account and personal data. Requests will be processed subject to our legal record-retention obligations. Certain financial data may need to be retained for periods prescribed by law.
- Right to withdraw consent: You can withdraw your consent to marketing communications at any time without affecting your eligibility to use the platform's core services.
Privacy Policy Updates
816 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via an in-platform notice or email. The latest effective date will always appear at the top of this document.
Contact Us
For any enquiries, requests, or complaints regarding your privacy and data protection on the 816 platform, please reach out to our team by email: [email protected]. You may also refer to FAQ page us for answers to common questions about privacy and account security.
Still Have Questions About Your Privacy?
We're here to help. Check our FAQ section or log in to your account to reach 816 customer support directly.